Terms of service
Shopbadeh aims to provide clear and convenient shopping support. Whether you are selecting eyeglass frames or sunglasses, checking an order, or seeking assistance after a purchase, you can contact us through our customer support channels.
1. Product Inquiries
If you have questions about product information, styles, or details displayed on a product page for eyeglass frames or sunglasses, you may contact customer support before placing an order. Providing the product name or page information can help us respond more accurately.
Specific product specifications, materials, dimensions, and other attributes are described on the relevant product page. Please review the product description carefully before purchasing.
2. Order Support
If you need help checking your order status, payment, or order details, please provide your order number and a description of your inquiry. We will assist by reviewing the relevant order information.
3. Shipping Support
If you have questions about shipping fees, estimated delivery times, tracking information, or delivery delays, please contact customer support. Actual delivery times may be affected by carrier operations and other circumstances beyond our control.
4. Return, Refund, and Exchange Support
To request a return, refund, or exchange, please contact us by email first and follow the applicable Return, Refund, and Exchange Policy and the instructions provided by our customer support team.
5. Product Issues and Feedback
If an item arrives damaged, has a quality issue, or does not match your order, please contact us as soon as possible. Include your order number, a description of the issue, and relevant photos so we can review the matter and assist you.
We also welcome comments and suggestions about your shopping experience and the product information on our website.
6. Support Hours and Contact Information
Support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer support email: [email protected]
Customer support phone: +86 13800138000
Website: https://shopbadeh.com
Inquiries received outside business hours will be handled during the next available support period.