FAQ
1. What products does Shopbadeh sell?
Shopbadeh focuses on eyewear products, including eyeglass frames and sunglasses. Please visit the relevant product pages for available styles and product information.
2. How can I find detailed product information?
You can review the product descriptions, images, and available specifications on each product page. If you have additional questions, contact us at [email protected].
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is confirmed. Processing may take longer under special circumstances.
4. How much is shipping?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are charged US$12.99 for shipping. The final fee will be displayed at checkout.
5. How long does delivery take?
After dispatch, estimated transit time is 7–15 business days. Including processing time, the total estimated delivery period is approximately 8–18 business days. Actual delivery times may vary depending on the destination and shipping conditions.
6. How can I track my order?
If tracking information is available for your order, it will be provided through the applicable notification method after dispatch. You can use the tracking details to check delivery progress.
7. Can I change my shipping address after placing an order?
If you need to change your address, please contact customer support as soon as possible. Address changes may not be possible once an order has entered processing or has been dispatched.
8. Can I cancel an order after placing it?
If you wish to cancel an order, please contact us as soon as possible. Cancellation depends on the current processing and shipping status. Orders that have already been dispatched may not be canceled directly. You may contact us for guidance under our return policy.
9. Does Shopbadeh accept returns?
Yes. Customers may generally submit a return request within 30 days of receiving their items. Please refer to our Return, Refund, and Exchange Policy for the applicable conditions.
10. What conditions apply to returns?
Items should, as far as reasonably possible, remain in the condition in which they were received, including the product, accessories, and original packaging, without unreasonable use, damage, or alteration. Return requests are subject to review by customer support.
11. Who pays for return shipping?
For returns due to personal reasons, the customer is generally responsible for return shipping costs. For quality issues, shipping damage, or incorrect items, the responsible party for reasonable return costs will be determined based on the circumstances.
12. How long do refunds take?
After a returned item is confirmed as eligible for a refund, processing generally takes 5–10 business days. The time required for funds to appear may vary depending on the payment provider or bank.
13. Are exchanges available?
You may contact customer support to ask about an exchange. Availability depends on the product supply and the circumstances of the order.
14. Are restocking fees charged for returns?
No. Shopbadeh does not charge restocking fees for returned items.
15. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible by email. Include your order number, a description of the issue, and clear photos. We will review the matter and assist you.
16. How can I contact customer support?
You can reach us at [email protected] or +86 13800138000. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).