Refund policy
Shopbadeh wants customers to be satisfied with their purchases. If you need to return an item, request a refund, or arrange an exchange, please review the following policy and contact us within the applicable period.
1. Return Request Period
Customers may submit a return request within 30 days of receiving their items. Requests submitted after this period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
Items submitted for return should, as far as reasonably possible, remain in the condition in which they were received, including the product, accessories, and original packaging. Items should not have been unreasonably used, damaged, or altered by the customer.
For products such as eyeglass frames and sunglasses, please check the item and any included accessories before submitting a request. If an item has a quality issue, was damaged during shipping, or does not match the order, please explain the issue to customer support and provide photos where possible.
3. How to Request a Return
- Contact us at [email protected].
- Provide your order number, the item you wish to return, and the reason for the request.
- For damaged, defective, or incorrect items, include clear photos or other relevant information.
- Wait for our customer support team to review your request and provide the applicable return instructions.
- Send the item back according to the instructions provided by our team.
Please do not ship an item back before receiving return instructions, as this may affect the handling of your request.
4. Return Shipping Costs
For returns due to personal reasons, such as a change of mind or no longer needing the item, the customer is generally responsible for the return shipping cost.
If an item has a quality issue, is damaged during transit, or was sent incorrectly, the matter will be reviewed based on the circumstances, and reasonable return shipping costs will be borne by the responsible party.
5. Refund Processing
After the returned item has been received and confirmed as eligible for a refund, the refund will be processed to the original payment method. Refund processing generally takes 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Whether the original shipping fee is refundable depends on the reason for the return and applicable consumer protection requirements.
6. Exchanges
If you would like to exchange an item, please contact customer support first to confirm whether an exchange can be arranged. Your request should include the order number, the original item details, and the item you would like instead. Exchange arrangements are subject to product availability and the circumstances of the order.
7. Restocking Fees
Shopbadeh does not charge restocking fees for returned items.
8. Special Circumstances
If an item is additionally damaged during the return process or the returned item does not match the original order, we may need to review the circumstances before processing the request. All return, refund, and exchange arrangements are subject to applicable laws and do not limit any consumer rights that cannot legally be excluded.